Help
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, processed securely through Stripe. Your card details are handled by Stripe and never stored on our servers.
Do I need an account to check out?
No — you can check out as a guest. A free account is optional, but it lets you track your order history and save cards to a wishlist for later.
Do you charge sales tax?
We collect Tennessee sales tax (9.75%) on orders shipped to Tennessee addresses. Orders shipped outside Tennessee are not charged sales tax.
How do I know my order went through?
You'll receive an order confirmation email right after checkout. If you don't see it, check your spam folder or reach out to support@nat20games.gg.
Can I change or cancel my order?
If your order hasn't shipped yet, email support@nat20games.gg as soon as possible and we'll do our best to help. Once an order has shipped, we're unable to change it.
Shipping & Delivery
How much does shipping cost?
Shipping is calculated by the weight of your order. Small orders can ship in a plain envelope for a low flat rate (no tracking), while larger orders ship via tracked USPS or UPS — the exact rates are shown at checkout. Orders of $100 or more ship free to the contiguous United States.
Do you offer free shipping?
Yes — orders with a merchandise subtotal of $100 or more ship free to the contiguous United States (Alaska, Hawaii, and U.S. territories are excluded and pay standard rates). The discount is applied automatically at checkout, so your shipping shows as free once your cart reaches $100 and you enter an eligible address.
How do you package singles?
Every single is protected in a penny sleeve, a Ship Shield, and a team bag to keep it safe in transit.
How soon will my order ship?
Orders typically ship within 1 business day.
Do you provide tracking?
Tracked shipping options include a tracking number, which we email you when your order ships. Our lowest-cost plain-envelope option does not include tracking.
Where do you ship?
We currently ship within the United States only.
Can I pick up my order in-store?
Yes! Choose in-store pickup at checkout and grab your order at our Crossville shop — no shipping required.
Cards & Condition
How do you grade card condition?
We grade every single on the standard five-tier scale so you know exactly what you're getting:
- Near Mint (NM): Looks fresh out of the pack. Sharp corners, clean edges, and a clean surface, with at most tiny imperfections only visible on close inspection.
- Lightly Played (LP): Minor wear from handling. May show slight edge or corner wear, small surface scratches, or very light border whitening — but no major flaws.
- Moderately Played (MP): Moderate, easy-to-see wear such as noticeable border whitening, scratching, edge or corner wear, or light scuffing. Structurally sound with no card-breaking creases.
- Heavily Played (HP): Major wear — heavy whitening, scratching, scuffing, and possibly a minor bend or crease. Clearly played, but intact.
- Damaged (DMG): Significant flaws such as creases, bends, tears, water damage, or writing. Still readable and playable in a sleeve, but well-loved.
Are your cards authentic?
Absolutely. Every card we sell is a genuine, official printing.
What's the difference between foil and non-foil?
Foil cards have a reflective, shiny finish; non-foil (regular) cards have a standard matte finish. The finish is listed on each product.
Returns & Refunds
What is your return policy?
Singles are final sale. Sealed product may be returned within 14 days as long as it's unopened and in original condition. If an item arrives damaged or you received the wrong item, contact us within 7 days of delivery and we'll make it right.
My order arrived damaged or incorrect — what do I do?
Email support@nat20games.gg within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.
How long do refunds take?
Once a return or claim is approved, refunds are issued to your original payment method and typically post within a few business days, depending on your bank.
Stock & Preorders
A card I want is out of stock — can I get notified?
Yes — on any out-of-stock card, use "Notify me when in stock" and we'll email you the moment it's available again.
How do preorders work?
For preorder items (like OverPower: Skybound), your card is charged at checkout and the order ships about 2 days before the set's release date. You can cancel a preorder any time before it ships.
Account & Support
How do I create an account or sign in?
Click sign in and register with your email, or use "Continue with Google." You can also check out as a guest without an account — and if you do, your account page will offer to save your order by adding an email and password, which keeps that same order linked to your new account.
Where can I see my order history?
Sign in and open your account to view past orders and shipment status. If you checked out as a guest, your order shows on the account page for that browsing session (and in your confirmation email) — create an account there to save it permanently before the session ends.
How do I reset my password?
Use the "Forgot password" link on the sign-in page and follow the emailed instructions.
How do I contact you?
Email support@nat20games.gg (or use our contact form) and we'll reply within about one business day.
Visit the Store
Where are you located?
You'll find us on historic Main Street in Downtown Crossville, Tennessee — 115 S Main St, Suite 101, Crossville, TN 38555.
What are your hours?
Monday–Saturday: 12:00 PM – 9:00 PM. Sunday: 12:00 PM – 6:00 PM.
Do you host events or tournaments?
Yes! We run organized play and tournaments regularly. Check our events page and social media for the current schedule.
Do you buy or trade cards?
Yes. For now, bring your cards into the shop and we'll take a look for buy or trade. An online trade-in submission and mail-in option is on our roadmap — stay tuned.
Do your online and in-store prices match?
Yes — our online prices match our in-store prices.